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Fix: Chrome Remote Desktop not working [Full Guide]

Tashreef Shareef

by Tashreef Shareef

Windows & Software Expert

Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from Windows to iOS and streaming services… Read more

Posted: April 2020


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  • Chrome Remote Desktop not working? There are several quick and easy ways to fix this issue.
  • If you’re having issues with Chrome Remote Desktop, you can always switch to a different remote control software.
  • A number of users reported that they fixed issues with Remote Desktop by modifying the registry.
  • If Chrome Remote Desktop is stuck on starting, perhaps your installation is corrupted, and it needs repair.

Chrome Remote Desktop not working

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Chrome Remote Desktop allows you to securely access your computer from your phone, tablet, or another computer. That said, several Chrome Remote Desktop users have reported the app to be not working.

The Chrome Remote Desktop not working issue can occur due to a glitch in Chrome or the Remote Desktop app, an issue with the PIN feature, or even permission issues.

Disabling the PIN feature and reinstalling Chrome and the Remote Desktop app seems to have fixed the issue for many.

In this article, we have listed a couple of troubleshooting steps to help you resolve the Chrome Remote Desktop not working issue.

Quick Tip:

Google Chrome isn’t the only web browser that has remote desktop capabilities, so instead of trying to fix Chrome, might as well switch to another browser, such as Opera.

The browser includes an ad-blocker, a tracking blocker, and even a full-fledged VPN. Additionally, it is highly customizable via extensions, and they can also help with turning Opera into a remote desktop manager.

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An ultra-fast web browser that can be tweaked into becoming a remote desktop manager. Get it now since it is completely free!

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Is there a problem with Chrome Remote Desktop?

Once upon a time, in a world not so far away, accessing a computer remotely required all sorts of costly, complicated software and technical know-how.

These days, it’s a different story. Google’s free Chrome Remote Desktop service makes it dead-simple to get on any computer Windows, Mac, Linux, or Chrome OS from practically any other desktop or mobile device. You can access all of the remote system’s contents and even click around as if you were sitting right in front of it.

Chrome Remote Desktop can be useful for signing into your own personal or work computer from afar, and it can be equally valuable for peeking in on someone else’s system be it your co-worker’s or your mother’s to provide hands-on help without having to be in the same location.

And best of all? Getting the service up and running is easy as can be. In fact, all you need to do is decide what type of connection you want and then complete a couple quick steps, and you’ll be remotely connecting like nobody’s business.

[ Further reading: The wireless road warriors essential guide ]

[Note that Chrome Remote Desktop might not work with company-managed, enterprise-level Google accounts. In that scenario, it’s up to the IT department to decide.]

Step 1: Prepare the computer for connections

If you want to be able to access your own computer from another desktop or mobile device, start by opening up Chrome on the host computer [or downloading and installing Chrome, if you’re using a Windows, Mac, or Linux system that somehow doesn’t already have it]. Within Chrome, navigate to Google’s Chrome Remote Desktop web app and click the circular blue arrow icon inside the box labeled “Set up remote access.” [If you see a blue button labeled “Turn On” instead of a blue arrow, congratulations: You’re one step ahead! Skip the next paragraph, and you’ll be back on track.]

You’ll then be prompted to download the Chrome Remote Desktop extension. Click the blue “Add to Chrome” button on the page that appears and confirm that you want to proceed. Then, go back to your original tab, and you’ll find a prompt waiting for you to name your computer and move forward.

JR Raphael/IDG

You can give your computer any name you want, so long as you’ll recognize it. [Click any image in this story to enlarge it.]

Once you’ve given the computer a name and clicked the “Next” button, you’ll be prompted to create a PIN with at least six digits. For security purposes, you’ll need that PIN in addition to being signed into your Google account in order to access the computer remotely. [Google says all Remote Desktop sessions are also encrypted for extra protection.]

And that’s just about it: Your operating system may pop up a warning making sure you want to allow the app access to initiate a remote connection [and some versions of macOS may additionally require you to grant a couple permissions to Chrome Remote Desktop in System Preferences], but after you’ve confirmed that, the Chrome Remote Desktop tab will show you that the computer is online and waiting.

The computer will remain available anytime it’s powered on and Chrome is running [and since Chrome typically starts itself automatically and runs in the background, that means it’ll probably be available anytime the computer is awake period]. Just note that if you want connections to remain possible for an extended period of time, you may have to visit your computer’s power management settings to make sure the system won’t enter hibernation mode [even if the display shuts off].

If you ever want to disable remote connections, just go back to remotedesktop.google.com/access or click the Chrome Remote Desktop icon to the right of your browser’s address bar. You can then click the trash can icon alongside your computer’s name to remove it from the app. Alternatively, you can simply uninstall the app altogether by right-clicking its icon and selecting “Remove from Chrome.”

Step 2: Connect to the computer from another desktop or mobile device

Here’s the easy part: With your host computer all set for connections, all you’ve gotta do to access it from another desktop computer is go to that same Remote Desktop website remotedesktop.google.com/access within the Chrome browser. You’ll need to be signed into Chrome, using the same Google account you used on the host system, but you won’t need any particular apps or extensions installed; you’ll just see your computer’s name appear, and you can click on it to start the connection.

After tapping in your PIN, you’ll be in and you can move around your screen, click and run anything you want, and generally just use the computer as if you were sitting in front of it. A panel at the side of the screen will provide options for adjusting the display and sending complex commands such as Ctrl-Alt-Del. It’ll also allow you to synchronize the clipboards between your current computer and the host computer, if you’re so inclined, so that you can copy and paste text seamlessly between the two.

JR Raphael/IDG

The host computer’s desktop is fully accessible in a browser tab, with a collapsible panel for advanced commands.

For mobile access, you’ll want to download the Chrome Remote Desktop app for iOS or Android. Provided your phone is signed into the same Google account you used on your computer, the app will automatically show the computer and allow you to connect to it with one quick tap and a typing of your PIN.

You’ll then be able to mouse around on your desktop using your fingers. You can scroll by sliding in any direction or zoom by pinching. In the Android app, swiping downward from the top of the screen will reveal a control bar that’ll let you switch into a trackpad mode in which you can left-click by tapping with a single finger or right-click by tapping with two and switch to a keyboard mode to pull up your device’s on-screen keyboard and enter text. In iOS, click the menu button in the lower-right corner of the screen to access the same options.

JR Raphael/IDG

Your entire desktop, at your fingertips on your phone.

It isn’t the most elegant way to get around a computer and you probably wouldn’t want to use it for any sort of intensive work but it can be handy for quick-hit tasks like restarting your system from afar or grabbing a file you forgot to save to the cloud.

Step 1: Prepare the computer for connections

If seeing someone else’s screen is what you’re after, the process for setting up Chrome Remote Desktop is slightly different. And since you presumably won’t be physically present at the host computer, you’ll need to provide these instructions to the person who will be there and able to complete this part of the setup.

On the computer you want to be accessed remotely, start by going to the “Support” section of Google’s Remote Desktop web app. Click the circular blue arrow within the box labeled “Get Support,” then click “Add to Chrome” in the box that appears and confirm you want to install the Chrome Remote Desktop companion extension. [If you don’t see the blue arrow, the extension is already installed and you’re one step ahead. Give yourself a pat on the back and keep going.]

JR Raphael/IDG

The setup for a remote support session is slightly different, but the end result is the same.

Go back to your original tab, and you’ll find a prompt instructing you to click a “Generate Code” button in order to give someone else access. When you do that, the site will create a one-time access code that’ll remain valid for only five minutes. Share that code with the person to whom you want to give access on the phone, in an email or text message, or whatever works best and then sit back and wait for their connection to begin.

Step 2: Connect to the computer from another desktop

Once you have the access code and are ready to connect, simply go to remotedesktop.google.com/support within Chrome on any other computer. Enter the access code in the “Give Support” box and then click the “Connect” button to begin.

[If you want to connect from a mobile device, you’ll need to open a new tab within Chrome on your phone, check the box in the browser’s main menu to request the desktop version of a site, and then navigate to that same link from there. The Chrome Remote Desktop mobile app works only with connections that are associated with your own Google account, so you won’t be able to use it in this context.]

The person on the other end will have to manually click a button to approve the connection [and macOS users may also have to grant permissions in System Preferences], and then you’ll be connected to their computer and able to click around and control it in the same manner described in the first part of this guide.

Google still has its original version of the Chrome Remote Desktop app published and available in the Chrome Web Store, by the way, but that version is now officially deprecated and no longer being actively supported or maintained. So if you had that on your system from previous use, now’s the time to uninstall it and move to this newer setup instead.

Not even remotely difficult right?

This story was originally published in October 2017 and most recently updated in May 2020.

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